TERMS AND CONDITIONS OF SALE – Celebration Saunas.com, Inc.
- Celebration Saunas and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. Celebration Saunas shall not be held liable for any damage and/or injury caused by customer misuse of product.
- Celebration Saunas and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.
II. Cancellation and Return Policy
- Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy.
- Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage.
- All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.
III. Shipping, Handling and Restocking Fees
- All cancelled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) all shipping costs to and from the Seller, and; d) a return merchandise authorization (RMA) number provided by Seller. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller.
We hope this information has been helpful. If you should have any further questions, don’t hesitate to call us toll free 855-728-6248, or email us at[email protected]
Limited Lifetime* Warranty:
Celebration Saunas, Inc. (“CS”), through its product manufacturers/suppliers, warranties the heating elements and electronics against defects in material and workmanship for the lifetime* of the product from the original date of purchase. Any damages as a result of modifications made to the sauna of its components will void this warranty.
Most CS saunas are intended for INDOOR use only. Placing an INDOOR sauna outdoors will VOID this warranty. Any damage to an INDOOR sauna due to exposure to outdoor elements such as rain, snow, sun, wind or extreme temperatures will not be covered by this warranty.
Outdoor Saunas will be designated as such by CS. For the Limited Lifetime* Warranty of heating elements and electronics to be valid for an Outdoor Sauna, the owner is required to do the following: a) place the Outdoor Sauna under an impermeable roof, shielded from the weather; b) cover the Outdoor Sauna when not in use with a CS approved sauna cover; and c) tent the sauna cover over the electronic components located on the top of the Outdoor Sauna to prevent condensation buildup on those components.
Extent of Warranty:
This limited warranty applies to products manufactured or distributed by Celebration Saunas.com, Inc. under the CS brand name, delivered in the continental United States and extends to the original purchaser at the original site of installation only. This warranty becomes valid at time of purchase and terminates either by specified Lifetime* time frame, as defined below, or upon owner transfer or relocation, whichever comes first. Your sales receipt showing the date of purchase of the product is your proof of purchase.
All Celebration Saunas, Inc. products are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at the time of delivery. The appliance warranty is extended through the manufacturer for the product including, but not limited to: stereos, CD/DVD players, etc. All exchanged parts and products replaced under this warranty will become the property of Celebration Saunas, Inc. Celebration Saunas, Inc. reserves the right to change manufactures of any part to cover any existing warranty. Any parts determined to be defective must be returned to Celebration Saunas, Inc. to obtain warranty service.
You must prepay any shipping charges, export taxes, custom duties and taxes, or any other charges associated with the transportation of the parts. In addition you are responsible for insuring any parts shipped or returned. You must present Celebration Saunas, Inc. with proof of purchase documents (including the date of purchase). Any evidence of alteration, erasing or forgery of proof of purchase documents will be cause to VOID this limited warranty. Any product upon which the serial number has been defaced or removed is not eligible for warranty service.
This warranty does not apply if the unit has been subject to negligence, alteration, modification, misuse, abuse, repairs by non-Celebration Saunas, Inc. authorized personnel, inappropriate installations, or any case beyond the control of Celebration Saunas, Inc. invalidating this warranty including but are not limited to:
- Sauna products and accessories placed on non-approved surfaces
- Normal wear and tear or weathering
- Use of product not in accordance with instructions
Commercial grade sauna units are designed to run for 4 consecutive hours with a 90 minute break between each four hour session. Use of a commercial grade sauna that exceeds these parameters may cause failure of the saunas’ power supply unit. Should the power supply unit fail on a commercial grade sauna, the owner is limited to only two (2) warranty replacements of the power supply within the seven (7) year warranty period. Owners of commercial grade saunas will be charged $150.00, plus tax and shipping charges, for any replacement power supply units ordered following the two warranty replacements.
The grade A wood used in construction has been kiln dried, a certain amount of expansion and contraction occurs in the wood in a sauna environment. Surface cracks are not considered defects in material or workmanship, as they are normal characteristics of all woods. This includes minor cracks due to wood expansion and contraction. Wood is a living material that continues to respond to climate conditions, even after being manufactured into a sauna. Variations in the color or grain, and irregularities such fine cracks are part of the natural beauty of the wood and in no way should be considered defects. During normal operation, wood may crack slightly due to the changes in moisture level. This will not affect the structural integrity of the sauna. Prior to shipping, the wood is inspected for consistency, color and quality.
Our saunas are shipped around the globe, and can experience slight blemishes, scratches or scuffs in transit. All structures using wood are susceptible to minor dents, scratches and scuffing which are not covered by warranty. This is normal and will not affect the integrity, operation or Lifetime Warranty of your sauna.
Celebration Saunas.com, Inc. shall not be liable for loss of use of sauna or other Celebration Saunas.com, Inc. products or other secondary or incidental or consequential costs, expense or damages. Any implied warranty shall have duration equal of the applicable warranty stated above. Under no circumstances shall Celebration Saunas, Inc. or any of its representatives be held liable for injury to any person or damage to any property, however arising. Specifications are subject to change without notice or obligation.
This Limited Lifetime Warranty gives you specific legal rights. You may have other rights, which may vary from state to state.
* “Lifetime” is defined as seven (7) years from the date of product purchase for heating elements and electronics; three (3) years from the date of product purchase for wood components, and one (1) year from the date of product purchase for the AM/FM radio with CD player.
NOTE: ManyCustomer Service and Warranty issues are easily resolved by phone with our Technical Support Department. Celebration Saunas products are component modular, so component replacement is simple.
For customer service, contact Celebration Saunas, Inc. [email protected] or Toll-free: (855) 728-4268.
EXPANDED LIMITED LIFETIME WARRANTY provided by CELEBRATION SAUNAS, Inc.;
The manufacturer warranties its sauna’s heating elements and electronics against “defects” in material and workmanship for the Lifetime* of the product from the original date of purchase. In addition, for all original purchasers of non-commercial grade saunas which are located at the original delivery address,Celebration Saunas.com, Inc. warranties the heating component parts (see below), against “malfunction caused by normal wear and tear” for the Lifetime* of the product from the original date of purchase. For those owners, Celebration Saunas.com, Inc. will pay for replacement heating component parts and will ship them free of charge to the original purchaser. This Expanded Limited Lifetime Warranty is not transferable between parties.
To obtain Expanded Limited Lifetime Warranty service for heating component parts that malfunction due to normal wear and tear, (a) assure that all conditions set forth in the manufacturer’s limited lifetime* warranty are met; (b) locate Proof of the original purchase, and then; (c) contact Celebration Saunas.com, Inc. at[email protected] or call toll free (855) 728-6248.
Replacement Heating Component Parts Include: Biophotonic Nano-Carbon Heater Panels, Control Panels, Thermostat sending unit, CPU, Terminal Blocks and relays, 12v system, and wiring harness.
Sean Teller –
This is a really great sauna kit. I bought this to help with recovering after some pretty heavy training sessions and workouts. My muscles were always incredibly painful the next day after a session.
I spoke with Katie and decided on the Calypso as I have a fairly small apartment. I really appreciated that I wasn’t talked into buying something bigger that I didn’t really need. In fact, this was a little bigger than I expected so I was thrilled that I got the advice that I should have gotten.
While I can’t speak for the other infrared saunas that are sold here, I can speak for this little gem. It’s my go to recovery chamber after a run or after a workout. I cannot tell you how big of a benefit that this has been to me in aiding recovery time and just relaxing. It also costs next to nothing to run. So I’m pretty happy with it. I went with the sauna seat cushion but none of the extra bells and whistles so can’t speak for those either.
I’d love to say that I’ll definitely be back and that I’ll be a repeat customer but to be honest, my calypso is a sturdy sauna and I *think* I have a fairly long warranty with it so I can’t imagine having to buy another one. If I ever do move out of my apartment and want to upsize my home sauna, I will most certainly be back.
Customer service here is like what I imagine customer service was like in the 50s. where the shopkeep genuinely cares about you and genuinely doesn’t want to sell you more than you need. That’s pretty rare in the era of the internet so it needs to be highlighted.
Thanks everyone at celebrations saunas from a very happy customer.
Susan Michael (verified owner) –
We received our sauna today ,uncrated it and back rest and oxigen ionizer were not included. Call Katie she said she would get them out immediately. My husband and brother in law put the sauna together in no time. Used it and just love it ! Just wish the heat was as hot at the bottom as it is at the top. Thank you Katie for all your help you get five stars !
steve duncan (verified owner) –
Sauna is ok. First of all its a Dynamic Sauna, where’s the Celebration one? Seat is thin and creaks when my 200 lbs enter.
Bottom platform is very weak–after you put on the grid on top it’s sufficient. If you gave more than $1 for the ionizer..you got cheated. Heats up quickly which is fine. Just like the review on you web..the bottom isn’t heating as well as the top. Why haven’t you addressed this already? Backrest is great!
I like the color thingy too!
signed..Jury still out
Katie Hopkins-DeCicco (verified owner) –
Toll Free: 855-728-6248
Lisa Park –
I haven’t experienced any issues and love the color therapy LEDs. I’m not heavy so cannot comment on the other review here. Pretty happy overall. Shipping took a little longer than I expected (at least I thought) but turns out that they tried to call me when I wasn’t home. I arranged delivery for the following day and it arrived without issue. Always nice when they come when they say they will, it’s almost an unexpected treat these days!!!! Sauna heats up really quickly and you can feel it working immediately. It’s a bit crazy how quick it all starts working and indeed how quick you can feel the benefits. I’ve only been using it two weeks now but starting to feel detoxified already and that’s pretty exciting.
Will update this review if there are any issues but so far, I’m pretty impressed with the build quality and design as well as the rapid effects.
My only issue is the size. It’s a little smaller than what I wished I had gotten but that was my choice so I cannot reall complain.
realtweety99 (verified owner) –
Fast delivery! Fairly easy set up with two people. Customer service is excellent.
My only complaint would be that once we got it put together, we went to move it into place (sliding about one foot) and the whole thing shifted from the floor panel and one of the side panels became disconnected from the front panel. We had to take it completely apart to fix it, but it literally only took about 10 minutes to fix it. I would suggest a way to secure the side panels to the floor panel for future models.
THEN we tried it. I would take apart and put this sauna together 10 times over to use it. It is amazing! And it’s quite a beautiful piece of craftsmanship. Katie and her team really know what they’re doing with these saunas. I absolutely love it and would recommend it 100 percent.